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Apollo Scientific Home - Feedback survey
CUSTOMER FEEDBACK QUESTIONNAIRE
Please complete the following form to help us offer you a better service

1. Please tick the appropriate box to best describe your organisation:

Commercial Research
Academic Research
Pharmaceutical Industry
Chemical Industry
Other, please specify........

2. Please tick the appropriate box to indicate your position within the organisation:

Chemist
Biochemist
Professional Buyer
Research Scientist
Analyst  
Other, please specify........

3. If you have never placed an order with Apollo, please state the reason and go on to Q.11 ignoring Q's 4 to 10:


4. Please tick the boxes which in your opinion are Apollo's distinctive features:

Professional Service
Large Product Range
Quality Products
Good Technical Assistance
Reliable Delivery
Competitive pricing
Specialists
Other, please specify........

5. Please tick one of the boxes to indicate your frequency of business with Apollo:

Regular orders, more than 10 per annum
Between 1-10 orders per annum
Less frequent or occasional orders

6. Please rate Apollo's prices on a scale of 1 (Expensive) to 5 (Competitive):

Expensive
1
2
3
4
5
Competitive

7. Please tick the box that best describes your experience of Apollo's delivery time:

Better than promised
On time
Later than promised

8. Please rate the following features of our catalogues on a scale of 1 (Excellent) to 5 (Poor):

1
(Excellent)
2
3
4
5
(Poor)
Ease of use
Technical content
Product information
Sales information

9. Please rate the overall service you have received from Apollo on a scale of 1 (Excellent) to 5 (Poor):

Excellent
1
2
3
4
5
Poor

10. Please rate Apollo's product range on a scale of 1 (Extensive) to 5 (Limited):

Extensive
1
2
3
4
5
Limited

11. Which databases do you use when sourcing chemicals?


12. Please list any products that you would like to see included in our product range:


13. Please rate Apollo's website www.apolloscientific.co.uk on a scale of 1 (Excellent) to 5 (Poor):

Excellent
1
2
3
4
5
Poor

14. If there are any ways in which our service can be improved to help your organisation, please specify............


15.Please rate the following service features, in order of importance to your organisation
(1=most important / 6=least important):

Fast ex-stock delivery
Pre & Post sale technical assistance
Low cost
Large product catalogue
Quality catalogue
Personal and friendly service

Thank you for your cooperation. (Required field *)
Name (*)  
Title  
Organization (*)  
Address  
Work Phone  
FAX  
E-mail (*)  
URL  

Apollo Scientific may wish to contact you from time to time with information on new products, catalogues or special offers. Please tick the box if you DO NOT want to be added to the Apollo mailing list.      

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